PASSENGERS on Ryanair were left unable to check in after the airline’s website crashed – which meant some were charged £55 at the airport.
Customers trying to log in to the site were informed it was “down for maintenance” for several hours last night.
The airline’s website crashed last night for several hoursThe budget airline confirmed there was a server issue and the website is now back up and running normally.
Customers took to social media to vent their outrage at being unable to check-in.
Heather Matthews claimed she had been charged £55 at Liverpool John Lennon International Airport due to a late check-in.
Another flyer said: “Was charged £55/pp (on a @Ryanair flight that cost £46/pp return).
Ryanair operates a strict check in policy that requires people to do it onlineAP:Associated Press
Was charged £55/pp (on a @Ryanair flight that cost £46/pp return). Customer service, both online and on the phone, refused to acknowledge the website being down and/or having the ability to check in online.Think that’s called scamming people for having a shoddy website #ryanair pic.twitter.com/MsDLUU9BvN
— TotallydubbedHD (@TotallydubbedHD) November 19, 2018
@Ryanair Changed 3 browsers and does not work.Cannot login on the app it tells me Error occured.What game are u playing at ?? Cannot even access check in via booking number and email..Is this some kind of joke ????
— Volger Art (@volger_art) November 19, 2018
@Ryanair Any chance of you sorting out your website and app? Surely you can’t be charging a check in fee tomorrow!pic.twitter.com/Rvw2nAHj3N
— Dorian Jones (@dorianlj10) November 19, 2018
Customers have 48 hours to check in online or they face being charged £55 to check in at the airport, or £25 for infants.
But with the site down some have been hit by charges.
“Customer service, both online and on the phone, refused to acknowledge the website being down and/or having the ability to check in online.
“Think that’s called scamming people for having a shoddy website #ryanair”
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Other flyers have hit out at Ryanair having a an early Black Friday sale while making its website unavailable.
One million seats were made available at a £30 discount today and the airline will be offering different discounts each day this week.
One customer tweeted: “Typical Ryanair put a sale on then close their website for maintenance and coincidentally the app has an ‘error’. Good one.”
Typical @Ryanair – put a sale on then close their website for maintenance and coincidentally the app has an “error”. Good one #Ryanair
— RachyP (@rachpara) November 19, 2018
#RyanAir Website down…just when you decide to sit down and look for THAT flight.
— Kevin Farrugia (@merseypride) November 19, 2018
Ryanair: Come on in! We’re havin’ a party! SALE TODAY ONLY! WHOOP!Me:..uhmm….I…I can’t get in?Ryanair:-WHAT??Me: I said I can-Ryanair: Sorry going through a tunnel – CANT HEAR YOU!Byeeeeee..!!! @Ryanair #DudeSeriously #Ryanair pic.twitter.com/e0q08K9aNk
— Lisa Ní Laoire (@Lisa_o_leary) November 19, 2018
The Sun Online has contacted Ryanair for an explanation.
A statement said: “The website is working normally.
“There was a brief server issue earlier this evening which was quickly resolved.”
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